Quality

Quality Statement

Our mission is to deliver great service and results through our people to achieve leadership in our chosen markets through the constant pursuit, in association with our clients and partners, of superior levels of service, efficiency and quality.

The pursuit of our mission will in turn lead us towards our vision of being the highest quality supplier of the world's top foodservice and hospitality businesses, based on strategic focus in the following key areas:

Customer and Client Satisfaction

Aluline Group has set out to provide a standard of service that is second to none. Underpinning all our activities is a genuine conviction that how our service is delivered is just as important as what is delivered. Putting the customer and client first therefore remains a priority. We work hard to develop a close working relationship and listen carefully and respond quickly to changing needs.

Our Quality Principles

"The main drainage system is controlled by Water Companies but as a part of our responsibility, connections to this main pipe fall on property owners the regulation of these connections is controlled by Municipality Officers from Planning, Environment and Health Departments."

"Duty of Care is a responsibility of each of us and governements have levied strict regulation and laws to punish anyone failing to carrry out their responsibilities. Aluline supply to customers:"

• In House training
• Fact Sheets
• Regulation and COSHH Data Sheets
• Materials for cleaning
• Customer Back-up
• Customer Monitoring Service

Market Leadership

Aluline Group specialises in meeting the needs of our clients through dedicated teams experienced in the particular demands of specific market sectors.

Preferred Employer

Today's business environment is intensely competitive. We remain in no doubt that our success comes from the contribution to overall performance made by our people. Reliable and dedicated to their work they know Aluline provides exceptional opportunities for them to develop their careers and their full potential.

Operational Excellence

From the moment we start, by identifying our clients' requirements, to the point at which equipment has been installed and beyond, we use and apply superior systems, processes, equipment and standards. Our significant investment in information technology and our discerning approach to purchasing are just two examples of how we strive to adopt best practice throughout our business.