Alu-Care Service Guarantee

Aluline's Alu-care extra guarantee and after sales service, benefits from the experience we have gained in over 30 years working in the commercial drainage sector. This service guarantee covers both contractor and customer.

Supplied free for the first year it includes:

	Initial on-site installation inspection
	Engineer call outs (Our highly qualified engineers offer nationwide coverage and a very fast response time)
	Regular on-site monitoring of our installed equipment
	Comprehensive equipment Guarantee
	On-site customer's staff training by Aluline engineers

Alu-care extra has 3 levels from which clients may choose the best option for them:

Silver

	Free of charge Parts & Labour for Grease Interceptor Trap System
	1 Commissioning visit + 3 visits per year for cleaning of grease trap
	Checking of equipment and staff training
	Further call-outs chargeable
	Site monitoring throughout the year

Gold

	As Silver, plus:
	6 visits per year for cleaning of grease trap, checking of equipment and staff training
	Further call-outs chargeable

Platinum

	As Gold, plus:
	12 visits per year for cleaning of grease trap, checking of equipment and staff training.
	Free of charge Call-outs

One call really will do it all - 0845 050 4112 (local rate)

Our Quality Principles

The main drainage system is controlled by Water Companies but as a part of our responsibility, connections to this main pipe fall on property owners the regulation of these connections is controlled by Municipality Officers from Planning, Environment and Health Departments.

Duty of Care ia a responsibility of each of us and governements have levied strict regulation and laws to punish anyone failing to carrry out their responsibilities.

Aluline supply to customers:

In House training
Fact Sheets
Regulation and COSHH Data Sheets
Materials for cleaning
Customer Back-up
Customer Monitoring Service